Teach don’t Tell

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NEW EPISODE: Home Inspection Failures

The Mortgage Beat is live with an all-new episode featuring John Aretos, CEO, Police Mortgage, created For First Responders Who Are Second to None! 
To hear the episode, please visit: https://policemortgage.com/mortgage-beat-episodes/.

#PoliceMortgage #Mortgage #FirstResponders #LawEnforcement #EverybodyGoesHomeLetsGetHomeTogether

NEW EPISODE: Home Inspection Failures

The Mortgage Beat is live with an all-new episode featuring John Aretos, CEO, Police Mortgage, created For First Responders Who Are Second to None!
To hear the episode, please visit: policemortgage.com/mortgage-beat-episodes/.

#PoliceMortgage #mortgage #firstresponders #lawenforcement #everybodygoeshomeletsgethometogether
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17 hours ago
Thank you for 26 years of service!! Enjoy your retirement!!
#HeroImage attachment

Thank you for 26 years of service!! Enjoy your retirement!!
#Hero
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2 days ago
Congratulations and thank you both, K9 Loki Officer Schmidt-Quist! Stay safe!

Congratulations and thank you both, K9 Loki Officer Schmidt-Quist! Stay safe!The Racine Police Department would like to officially welcome K9 Loki and his handler Officer Justin Schmidt-Quist. Officer Schmidt-Quist has served with the Racine Police Department for almost 13 years. Loki is a two and a half year old Belgian Malinois. We would also like to thank S.O.L.E for their donation to purchase Loki. ... See MoreSee Less

2 days ago
Congratulations!! All the best to you both, Officer Glaum! Stay safe!

Congratulations!! All the best to you both, Officer Glaum! Stay safe!The KPD would like to welcome the newest member to the Canine Unit. After two full days of extensive testing, this 14-month-old male Belgian Malinois was selected to join the team. Officer Glaum and this pup will begin their 10-week training at the end of March. Thanks to a sizable donation from a benefit held by the Starlite Club, their team has naming rights to this very handsome boy. If you are interested in donating to the canine unit, naming our next canine, or learning more about the canine unit please contact Lt. Jurgens. We look forward to watching this team develop and progress. ... See MoreSee Less

2 days ago
Congratulations! Thank you. Stay safe!Image attachmentImage attachment+1Image attachment

Congratulations! Thank you. Stay safe! ... See MoreSee Less

2 days ago
Congratulations and thank you!
#Hero

Congratulations and thank you!
#HeroRepresentatives from KidsMatter and the Collaborative Youth Team stopped by the PD earlier this week to present a Kindness Award to one of our officers! Officer Maulding was nominated by a coworker for his extraordinary acts of kindness towards an elderly resident who was struggling after her closest family moved out of state. We are so proud of the extra mile he's gone for this resident and are very grateful that his kindness has been recognized. #kindnesscounts2us
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2 days ago

The Credit Union is honored to welcome the Whiting Police Department (Indiana) into our field of membership. We look forward to serving you and your families. ... See MoreSee Less

4 days ago
Thank you for 23+ years of service!
#Hero

Thank you for 23+ years of service!
#HeroMaster Patrol Officer Stanbery retired from the Stillwater Police Department on January 31, 2024. He served the citizens of Stillwater for 23+ years. He worked as a patrol officer, field training officer, Detective with our Special Projects Unit, Special Operations Teams, Honor Guard, and an investigator with the Drug Task Force. Thank you Master Patrol Officer Stanbery!

#SWO
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4 days ago
Rest in Peace, K9 Kex. We will Never Forget.Image attachmentImage attachment+4Image attachment

Rest in Peace, K9 Kex. We will Never Forget. ... See MoreSee Less

4 days ago
Rest in Peace, K9 Lun and K9 Max. We will Never Forget.Image attachment

Rest in Peace, K9 Lun and K9 Max. We will Never Forget. ... See MoreSee Less

4 days ago
Congratulation! Thank you! Stay safe!Image attachmentImage attachment+1Image attachment

Congratulation! Thank you! Stay safe! ... See MoreSee Less

4 days ago
Division President Jim Bedinger and Vice President Jorge Mendoza are honored to be attending the National FOP’s Leadership Matters, which is being held in Nashville, TN, from February 22 - 24, 2024.

Division President Jim Bedinger and Vice President Jorge Mendoza are honored to be attending the National FOP’s Leadership Matters, which is being held in Nashville, TN, from February 22 - 24, 2024. ... See MoreSee Less

5 days ago
Great picture!! Congratulations and thank you! Stay safe!

Great picture!! Congratulations and thank you! Stay safe!PPPD is beaming with pride today for long time, former PPPD Cadet & new Orland Park Police Officer Jacquelyn Skender, who was sworn in alongside her mother.

Jackie we are so very very proud of you!!! PPPD's Cadet program is comprised of young people who learn about police-community partnership and provide auxiliary resources in support of policing activities. We often learn more from them, then they from us. It is truly inspiring to support and watch the future leaders of public service excel.
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6 days ago

The Credit Union is honored to welcome the New Franklin Police Department (Ohio) into our field of membership. We look forward to serving you and your families. ... See MoreSee Less

7 days ago
NEW EPISODE: Home Inspections

The Mortgage Beat is live with an all-new episode featuring John Aretos, CEO, Police Mortgage, created For First Responders Who Are Second to None! 

To hear the episode, please visit: https://policemortgage.com/mortgage-beat-episodes/.

#PoliceMortgage #Mortgage #FirstResponders #LawEnforcement #EverybodyGoesHomeLetsGetHomeTogether

NEW EPISODE: Home Inspections

The Mortgage Beat is live with an all-new episode featuring John Aretos, CEO, Police Mortgage, created For First Responders Who Are Second to None!

To hear the episode, please visit: policemortgage.com/mortgage-beat-episodes/.

#PoliceMortgage #mortgage #firstresponders #lawenforcement #everybodygoeshomeletsgethometogether
... See MoreSee Less

1 week ago
Congratulations! Thank you!

Congratulations! Thank you!008th District officers accepting an appreciation award from our community partners at Sanad Social Services. We appreciate you too! ... See MoreSee Less

1 week ago
We will Never Forget.

We will Never Forget.Members of our OCSO Honor Guard were on hand today to pay our agency’s final respects to 26 year old Florida Highway Patrol Trooper Zachary Fink. He lost his life February 2nd in Port St Lucie during pursuit of a fleeing felon on Interstate 95. Rest in Peace Trooper Fink. 🙏 ... See MoreSee Less

1 week ago
Happy birthday🐾💙!!

Happy birthday🐾💙!!Woodbury City Police Department- NJ. K9 is celebrating birthday. ... See MoreSee Less

1 week ago
We will Never Forget. 
#HeroImage attachmentImage attachment+4Image attachment

We will Never Forget.
#Hero
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1 week ago
Our thoughts and prayers are with the Law Enforcement community.

Our thoughts and prayers are with the Law Enforcement community.The Boston Police Department extend our deepest condolences to the family, friends and colleagues of Officer Paul Elmstrand, and Officer Matthew Ruge of the Burnsville Police Department in Minnesota and Firefighter/Paramedic Adam Finseth of the Burnsville Fire Department in Minnesota, who were killed in the line of duty on Sunday, February 18, 2024, as well as another officer who was wounded during this incident and has a long recovery ahead. ... See MoreSee Less

1 week ago

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Teach don’t Tell

You have aspired to be a manager since the start of your career.  You have been a dedicated student and you have followed directions.  Along the way, you have gained the knowledge and the expertise that is necessary for you to continue to advance and to add to your level of responsibility.

You have taken some big steps toward management, but the know-how that you have gained won’t necessarily make you ready to be an effective leader.  There are still at least two things that you will need to fully understand in order to be prepared when promotion day arrives.

First, you must realize that the primary change and biggest difference in your job going forward is the addition of the responsibility for others and the fact that you will no longer be assessed solely on your work results, but on the results of those for whom you are now responsible.

Second, if you are now reliant on those for whom you are responsible, you will need to quickly figure out how to put them in the best possible position to succeed.  The best way to do that is to understand the difference between teaching and telling.

I occasionally hear people say, “I can’t wait to be the boss so I can tell people what to do.”  If that is your perception of what it means to be a manager you are in for a rude awakening.

Knowing how to do your job is very different than knowing how to help someone else know how to do their job.  Anybody can tell someone else what to do, but that will not help them understand why they are doing it or what its correlation is to their success.

Let’s start with this premise.  Don’t say it if you can’t explain it.

If you have kids, you already know that you can very quickly lose control of a discussion and look like you have no idea what you are talking about the second you use a word or repeat a saying that you cannot clearly explain to your inquisitive child.  You must understand what you are talking about if you are going to have any chance of assisting your child to understand what you are talking about.

The same is true when you are working with employees.  Most vocations have their own lingo.  The police definitely use their own vernacular.  Lawyers like to throw a lot of Latin around.  In the credit union world, we like to abbreviate.  That’s all great and maybe even necessary, at times, but if you are going to talk the talk you better first understand what you are talking about.

Another must in teaching is to understand the “why” behind what you are relating.  If your answer to the question of why a procedure is in place is that “it’s just the way we have always done it”, you are likely falling into the trap of telling and not teaching.

By the way, this also applies to your interaction with clients.  If you have an unhappy customer on your hands and you find that you are unable to articulate your policy and its application to that person, you are going to be in a very uncomfortable situation.

Your ability to teach will not only help you develop employees and effectively resolve disputes with customers, it also directly correlates to your ability to advance.  In a similar way that a student who thoroughly understands the subject matter is much more likely to get an “A” on the test, the employee or manager who demonstrates command of her area of responsibility will likely be the first one considered when a promotional opportunity presents itself.

Conversely, a student who simply repeats what his teacher has said and an employee who merely recites the employee handbook are not likely to be the ones next called upon to lead a collaborative discussion or take on an important assignment.

Telling someone to do something or that a project is due takes very little time at all.  Effective teaching, however, can require significant time.  Account for that by preparing your employees well in advance of a key deadline or progress measurement.  A successful teaching and learning process generally relies on some repetition, a little bit of positive reinforcement, and at least one real life application of the concept or procedure.  If you realize this ahead of time and plan accordingly, you will put your employees in position to advance, which will help you to continue your success.

Telling is essentially unilateral and the act of telling someone what to do does not necessarily require an understanding of the situation or even two willing parties because there is no guarantee that the person being told wants to be part of the process.

Teaching is collaborative by its very nature because it requires at least one party to teach and one party to learn.  Collaborative efforts lead to a greater understanding of each other and the needs of your organization.

Whether you are already a manager or you aspire to be one, whether you are working with students or co-workers, when you are next given an opportunity to teach, take it.  In fact, make it a habit and you will undoubtedly move forward as will those around you.

Scott Arney
Chief Executive Officer
Chicago Patrolmen’s Federal Credit Union

Don’t forget, members of the Credit Union enjoy free and confidential Credit Counseling and Financial Planning through our Financial Planning and Education Center. We are here to assist you every step of the way.

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